Privacy Policy

Privacy Policy

Effective Date: March 2026·Ironwood Digital Inc.

Ironwood Digital ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or services, you agree to the practices described below.

1. Information We Collect

1.1 Information You Provide

When you contact us, request a quote, or engage our services, we may collect:

1. Your name and company name
2. Email address and phone number
3. Business details (services, location, website)
4. Payment information (processed securely through third-party providers)

1.2 Information Collected Automatically

When you visit ironwood-digital.ca, we may automatically collect:

1. IP address and browser type
2. Pages visited and time spent on the site
3. Referring website or search terms

This information is collected through cookies and analytics tools such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

1. Deliver and manage the services you have requested
2. Communicate with you about your project or account
3. Send invoices and process payments
4. Improve our website and service offerings
5. Respond to inquiries and provide customer support
6. Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to:

1. Understand how visitors use our site (analytics)
2. Remember your preferences
3. Measure the effectiveness of our content

You can disable cookies through your browser settings at any time. Note that doing so may affect some functionality of the site.

4. Third-Party Services

We may use trusted third-party services to operate our business, including:

1. Google Analytics — website traffic analysis
2. Payment processors — secure billing
3. Email platforms — client communication

These providers have their own privacy policies and we encourage you to review them. We only share the minimum information necessary for them to perform their services.

5. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill legal obligations. Client records are typically retained for a minimum of 7 years in accordance with Canadian tax and business regulations.

You may request deletion of your data at any time (see Section 7).

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage, limited access to client data, and use of reputable third-party platforms with industry-standard security practices.

No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

7. Your Rights

As a resident of Alberta or Canada, you have the right to:

1. Access the personal information we hold about you
2. Request corrections to inaccurate information
3. Request deletion of your personal data (subject to legal retention requirements)
4. Withdraw consent for certain uses of your data
5. File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at hello@ironwood-digital.ca.

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify existing clients by email of any material changes. The updated policy will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

Email: hello@ironwood-digital.ca

Phone: (825) 982-5217

Website: ironwood-digital.ca

© 2026 Ironwood Digital Inc. All rights reserved.