Terms & Conditions

Terms & Conditions

Effective Date: March 2026·Ironwood Digital Inc.

These Terms and Conditions govern all services provided by Ironwood Digital ("we", "us", "our") to clients ("you", "the client"). By engaging our services, you agree to these terms. We recommend reading them carefully before proceeding.

1. Services Covered

These terms apply to all services offered by Ironwood Digital, including but not limited to:

1. Website design and development
2. Website hosting and ongoing maintenance
3. Search engine optimization (SEO) - both on-page and technical
4. Any additional digital marketing services agreed upon in writing

2. Payments & Pricing

2.1 Deposits

A deposit of 50% of the total project cost is required before any work begins. This deposit is non-refundable and confirms your commitment to the project.

2.2 Final Payment

The remaining balance is due upon project completion, prior to the website going live. We reserve the right to withhold delivery of final files until full payment is received.

2.3 Monthly Maintenance & Retainer Fees

Ongoing monthly fees (hosting, maintenance, SEO retainers) are due on the same date each month. Ironwood Digital will issue an invoice or collect payment automatically as agreed.

2.4 Late Payments

Invoices unpaid after 14 days may incur a late fee of 2% per month on the outstanding balance. We reserve the right to suspend services (including taking the website offline) for accounts more than 30 days overdue.

2.5 Site Ownership

Upon receipt of full payment for a website build, ownership of the website design and content transfers to you. Ironwood Digital retains the right to display the project in our portfolio unless otherwise agreed in writing.

Note: Any third-party tools, plugins, or platforms used may have their own licensing terms independent of this agreement.

3. Refund Policy

We stand behind our work. However, the following applies:

1. Deposits are non-refundable once work has commenced.
2. If Ironwood Digital fails to deliver the agreed scope of work, a partial or full refund may be considered at our discretion.
3. Monthly fees are non-refundable for the current billing period once paid.
4. Refund requests must be submitted in writing to hello@ironwood-digital.ca within 14 days of the disputed charge.

4. Client Responsibilities

To complete your project on time, we rely on you to:

1. Provide all required content (text, photos, logos, service areas) in a timely manner, typically within 7 days of project kickoff.
2. Respond to review requests and feedback within 5 business days.
3. Ensure all content you provide is owned by you or you have the rights to use it. Ironwood Digital is not liable for copyright issues arising from client-provided materials.
4. Provide accurate business information (name, address, phone, services) for use on the website.

Delays caused by late content or feedback from the client may push back the project timeline and are not the responsibility of Ironwood Digital.

5. Revisions

Each website project includes up to two (2) rounds of revisions based on the agreed design and scope. A revision round is defined as a consolidated list of changes submitted in a single communication.

Additional revision rounds beyond what is included may be billed at an hourly rate of $75/hr, quoted in advance.

Revision requests that fall outside the original agreed scope (e.g. adding new pages, features, or significant redesigns) will be treated as new work and quoted separately.

6. Cancellation Policy

6.1 Cancellation by Client

You may cancel your project or monthly services at any time with 30 days written notice to hello@ironwood-digital.ca.

1. If cancelled mid-project, any work completed up to that point will be billed at the agreed rate. The deposit will not be refunded.
2. Monthly services cancelled with proper notice will continue until the end of the current billing cycle.
3. If a monthly plan is cancelled, Ironwood Digital is not obligated to transfer hosting or provide ongoing support beyond the cancellation date unless otherwise agreed.

6.2 Cancellation by Ironwood Digital

We reserve the right to cancel or pause services if:

1. Payment is overdue by more than 30 days.
2. The client engages in abusive, threatening, or unreasonable conduct.
3. Continued work would violate applicable laws or regulations.

In such cases, a pro-rated refund for unused prepaid services may be issued at our discretion.

7. Limitation of Liability

Ironwood Digital will always do our best work. However:

1. We are not liable for loss of revenue, business, or data resulting from website downtime, errors, or third-party service failures.
2. We are not responsible for changes in search engine algorithms that may affect your site's rankings.
3. Our total liability to you in any circumstance is limited to the total amount paid for the specific service in question.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This includes business strategy, client lists, and pricing not publicly disclosed.

9. Changes to These Terms

Ironwood Digital may update these Terms & Conditions from time to time. Clients will be notified of material changes by email. Continued use of our services after notification constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by the laws of the Province of Alberta, Canada. Any disputes shall be resolved in the courts of Calgary, Alberta.

Questions?

If you have any questions about these terms, please reach out:

Email: hello@ironwood-digital.ca

Phone: (825) 982-5217

Website: ironwood-digital.ca

© 2026 Ironwood Digital Inc. All rights reserved.